Frequently Asked Questions

Compare the shade with the mid-lengths and ends of your natural hair in daylight. Lighting and screen settings can change how a color appears. If you are unsure, email us clear photos taken in natural light and consult your extension professional before ordering.

The amount depends on your natural hair density, current length, haircut and desired result. Adding volume and creating extra length can require different amounts. Ask your extension professional to recommend the total weight and length for your application plan.

Select your shade, length and pack weight, then increase Quantity to order multiple packs. The selected weight applies to each pack, not the whole order. You can also add different options to your bag to build your order. Review the options and quantities in your bag before checkout.

The product price is for the hair extensions in your selected options. Arrange professional application separately with your extension specialist. We recommend confirming your shade, length and total weight with them before ordering.

Delivery information is provided on our separate Shipping & Delivery page. Please review that page before placing your order. For help with an existing order, contact us with your order number.

Follow your extension professional’s aftercare instructions and product recommendations. Detangle gently without pulling on the attachments, keep conditioner away from the bonds and dry the attachment area thoroughly. Ask your stylist about washing, heat styling and maintenance for your specific installation.

Email jmbeauty_nyc@icloud.com with your order number and a description of your request. Please contact us for instructions before sending any items. See Returns & Order Support for contact guidance.